Refund Policy
This refund policy explains how MAVLINX reviews refund eligibility based on accepted scope, payment stage, work completed, reserved delivery capacity, third-party costs, platform fees, client delays, and project records.
MAVLINX provides implementation and business-system installation services. Refund decisions are therefore reviewed differently from e-commerce returns or physical-product refunds.
MAVLINX Refund Policy explains how refund eligibility is reviewed against scope, payment stage, work completed, and third-party costs.
Scope of this Refund Policy
This policy applies to MAVLINX service requests, proposals, invoices, advance payments, milestone payments, retainers, website installations, CRM setup, automation systems, AI-assisted workflows, SEO classification work, paid lead capture systems, dashboards, and custom operational systems.
Service work, not physical goods
MAVLINX refund review is based on implementation work, project stage, time, planning, configuration, delivery capacity, and purchased third-party resources.
Proposal terms control
If a signed proposal, accepted invoice, or written scope includes specific refund terms, those written terms control the project-specific refund review.
Legal review note
This operational policy should be reviewed by qualified legal counsel for jurisdiction-specific consumer, contract, tax, and refund law requirements.
Fair review principle
MAVLINX aims to review refund requests fairly, but refunds are not automatic. Eligibility depends on scope acceptance, work performed, costs incurred, reserved delivery capacity, platform fees, and the reason for cancellation.
Core refund principles
MAVLINX refund logic is built around four questions: what was accepted, what was paid, what work was done, and what costs cannot be recovered.
Refunds are stage-based
Refund eligibility reduces as work moves from inquiry to proposal acceptance, planning, setup, configuration, testing, review, handover, or support.
Completed work is chargeable
Strategy, diagnosis, mapping, design, configuration, content work, automation logic, dashboard setup, SEO structure, ads setup, or technical work already completed may be deducted.
Third-party costs are usually non-refundable
Domain, hosting, plugins, themes, APIs, platform subscriptions, ad spend, AI tools, stock media, payment charges, bank fees, taxes, and integration costs may not be recoverable.
Client delay does not automatically create refund eligibility
Missing content, delayed approvals, missing access, changed requirements, internal client delays, or non-cooperation may affect delivery without creating automatic refund rights.
When a refund may be considered
Refunds may be reviewed when the request is made early, when MAVLINX has not started substantial work, or when project-specific written terms allow review.
Before work starts
If payment was made but no meaningful planning, setup, purchase, configuration, reserved work, or delivery activity has started, refund review may be possible.
Duplicate or mistaken payment
If a duplicate payment or clear payment error is verified, MAVLINX may review reversal or refund after payment gateway, bank, and fee deductions.
Written proposal terms
If an accepted proposal includes specific cancellation or refund conditions, those conditions guide the review.
Partial refund possibility
A partial refund may be considered after deducting work completed, reserved capacity, non-refundable costs, taxes, fees, and third-party charges.
Service credit option
In some cases, MAVLINX may offer project credit, scope adjustment, or continuation route instead of cash refund.
Dispute review
If there is disagreement, MAVLINX may review proposal scope, invoices, delivery logs, communication records, completed work, and client-side delays.
Non-refundable items and costs
Some costs are incurred immediately or paid to third parties. These are usually not refundable once purchased, activated, used, transferred, reserved, or committed.
Third-party purchases
Domain names, hosting, themes, plugins, paid APIs, AI subscriptions, stock media, email tools, SMS credits, WhatsApp API costs, and external integrations.
Ad spend and platform costs
Meta Ads, Google Ads, platform spend, campaign credits, paid tools, and charges paid directly to platforms are not controlled by MAVLINX refund decisions.
Bank, card, Payoneer, tax, and payment fees
Bank charges, card fees, Payoneer/platform fees, currency conversion differences, withholding tax, VAT/GST/sales tax, and government charges may be non-refundable.
Completed work and reserved capacity
Diagnosis, consulting, strategy, project mapping, copy structure, design, setup, configuration, development, testing, automation, dashboard work, and scheduled delivery capacity may be deducted.
Payment / tax / Payoneer disclaimer
Prices are quoted in USD unless stated otherwise. Local currency equivalents are calculated at the invoice/payment date. Bank charges, Payoneer/card/platform fees, currency conversion differences, withholding tax, VAT/GST/sales tax, third-party subscriptions, hosting, domains, paid APIs, ad spend, and government charges are excluded unless specifically included in the signed proposal. Tax treatment depends on client country, MAVLINX registration status, payment channel, export documentation, and applicable law. MAVLINX does not provide tax advice; clients and MAVLINX must rely on qualified tax professionals for final tax handling. No package guarantees ranking, leads, ad approvals, sales, revenue, or platform performance.
Refund review by project stage
Refund eligibility changes as the project moves from inquiry to accepted scope, planning, installation, review, handover, and support.
Client delay, scope change, and access issues
Refund eligibility may be reduced or denied when delivery is blocked by client-side issues, changed instructions, missing approvals, or platform access problems.
Missing content or assets
Delays caused by missing text, images, branding, policies, pricing, service details, product details, or legal copy do not automatically create refund eligibility.
Access not provided
If hosting, domain, WordPress, Google, email, ad, CRM, analytics, or platform access is not provided, delivery may pause without refund entitlement.
Scope changes
New pages, new features, new automation, new dashboards, new integrations, or changed business direction may require revised pricing instead of refund.
Approval delays
Slow review, changing decisions, unavailable stakeholders, or delayed feedback may extend timelines without making completed work refundable.
Platform issues
Hosting downtime, plugin conflicts, API limits, ad account restrictions, search engine delays, or third-party changes may affect delivery without being MAVLINX-controlled refund grounds.
Outcome dissatisfaction
No refund is owed merely because traffic, leads, rankings, approvals, revenue, ad performance, or sales do not meet expectations.
How refund requests are reviewed
Refund requests should be submitted in writing with enough project and payment context for review.
Submit written request
Include client name, business name, invoice or proposal reference, payment date, service requested, reason for refund request, and supporting context.
Review scope and payment stage
MAVLINX reviews accepted scope, payment terms, project stage, work completed, communication history, and any signed or written proposal terms.
Calculate non-refundable deductions
Work completed, reserved capacity, third-party purchases, platform charges, payment fees, taxes, and unrecoverable costs may be deducted.
Issue decision or alternative route
Outcome may include denial, partial refund, service credit, revised scope, continuation of work, or written dispute review.
Processing time note
Refund review time depends on payment channel, project records, platform costs, third-party invoices, bank/payment processor timelines, and internal verification. MAVLINX does not control external bank, Payoneer, card, or platform processing timelines.
Use the correct route before paying, cancelling, or submitting project details.
I am unsure what system I need.
Use diagnosis before choosing a system, accepting scope, or making a payment.
I need answers before paying.
Review FAQs about scope, pricing, payments, AI, SEO, ads, process, handover, and boundaries.
I am ready to request installation.
Use structured intake when you understand the system type and want MAVLINX to review implementation scope.
Need clarity before payment or cancellation?
Review FAQs for general payment and scope questions, or use Get My Recommendation if you need the correct MAVLINX system route before accepting scope or making payment.